下面就是小编给大家带来的酒店基础口语：得体的回答，本文共5篇，希望大家喜欢阅读!
篇1：酒店基础口语回答
If you want to find out if the others in the group have understood or if they agree with you, you can say:
Do you see what I mean
Don't you agree, Simon?
Don't you think so, Mrs Robinson?
Are you with me?
Are we unanimous3?
Does anyone object?
If you don’t understand what someone has said, you can say:
Sorry, could you say that again, please?
Sorry, I didn't quite understand.
I'm sorry, I didn't catch what you said.
Sorry, I'm not quite with you.
篇2：酒店基础口语回答
酒店基础口语回答
1.一般性的回答
I see, sir. 我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿
Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, please? 请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can't do that. 不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”如果是公司的错，就说：“We are sorry.”.
I am very sorry for the delay1. 很抱歉延误了时间。
I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
Thank you very much. 非常感谢您。
6.交给客人某些东西时，可以说
Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
7.当客人准备离开时，可以说：
Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon. 希望不久能再次见到您。
Thank you for staying with us. 谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon? 对不起?
Pardon me? 对不起?
I beg your pardon? 对不起请再说一遍好吗?
Could you repeat that, please? 请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key?不好意思，先生，您是说您丢了房间的钥匙?
扩展：商务方面口语和写作
You can accept someone's apology by saying:
That's all right!
It's perfectly1 all right.
It really doesn't matter.
Here are some expressions that are often used in meetings.
If you're in a meeting, you can find out what the other people in the group think by saying:
What are your views on this, John?
Mr Brown, what do you think about this?
Do you agree, Mary?
Ms Smith, what's your opinion?
If you want to interrupt2 someone and put forward your own opinion you can say:
If I could just make a point here…
Sorry to interrupt, but I’d just like to say that…
Could I make a suggestion?
It seems to me that…
篇3：酒店基础口语之关于回答
酒店基础口语之关于回答
1.一般性的回答
I see, sir. 我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿
Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, please? 请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can't do that. 不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”如果是公司的错，就说：“We are sorry.”.
I am very sorry for the delay1. 很抱歉延误了时间。
I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
Thank you very much. 非常感谢您。
6.交给客人某些东西时，可以说
Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
7.当客人准备离开时，可以说：
Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon. 希望不久能再次见到您。
Thank you for staying with us. 谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon? 对不起?
Pardon me? 对不起?
I beg your pardon? 对不起请再说一遍好吗?
Could you repeat that, please? 请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key?不好意思，先生，您是说您丢了房间的钥匙?
扩展：学会21句英语保你做赢销售
1.Your T shirts can find a ready market in the eastern part of our country. 贵国的T恤在我国东部市场很畅销。
2.We all understand that Chinese shippers are very popular in your market on account of their superior quality and competitive price. 我们都知道中国拖鞋因价廉物美而畅销于你方市场。
3.This product has been a best seller for nearly one year. 该货成为畅销货已经将近1年了。
4.There is a good market for these articles. 这些商品畅销。
5.There is a poor market for these articles. 这些商品滞销。
6.There is no market for these articles. 这些商品无销路。
7.Your bicycles find a ready market here. 你们的自行车在此地销路很好。
8.They talked over at great length the matter of how to increase the sale of your products. 他们详细地讨论了怎样增加你方产品的销售。
9.Please furnish us with more information from time to time so that we may find outlets2 for our stationery3. 由于对此货物的需求将不断增加，请提前补充货源。
10.They are doing their utmost to open up an outlet1. 他们正在尽最大努力以打开销路。
11.Our demand for this product is steadily4 on the increase. 我们对该产品的需求正在稳步地增长。
12.We are sure that you can sell more this year according to the marketing5 conditions at your end. 根据你地的市场情况，我们确信今年你们有望销得更好。 13.Packing has a close bearing on sales. 包装对产品的销路有很大关系。
14.We are trying to find a market for this article. 我们正在努力为此项商品找销路。
15.We regret we cannot find any market for this article. 我们很抱歉不能为此项商品找到销路。
16.According to our experience, these handicrafts can find a ready market in Japan. 根据我们的经验，这些手工艺品在日本销路很好。
17.We can discuss further details when you have a thorough knowledge of the marketing possibilities of our products. 等你们全面了解我们产品销售可能性之后，我们再进一步细谈。
18.According to your estimate, what is the maximum annual turnover6 you could fulfill7? 据你估计，你能完成的最大年销售量是多少呢?
19.The market situation is not known to us. 我们还不了解市场情况。
20.Your market still has great potential. 你们的市场仍有很大潜力。
21.There are only a few unsold pieces. 只有几件商品未售出。
Words and Phrases
salable 畅销的
popular 有销路的
find a market 销售
selling line 销路
trial sale, test sale, test market 试销
salable goods 畅销货
popular goods 快货
the best selling line (the best seller) 热门货
to find (have) a ready market 有销路，畅销
to have a strong footing in a market 很有销路
good market 畅销
poor(no) market 滞销
goods that sell well 畅销货
sell like wild fire 畅销，销得很快
篇4：酒店基础英语口语回答
酒店基础英语口语回答
1.一般性的回答
I see, sir. 我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿
Just a moment, please. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, please? 请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can't do that. 不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”如果是公司的错，就说：“We are sorry.”.
I am very sorry for the delay1. 很抱歉延误了时间。
I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
Thank you very much. 非常感谢您。
6.交给客人某些东西时，可以说
Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
7.当客人准备离开时，可以说：
Have a nice day. 祝您有美好的一天。
Please enjoy your stay 祝您住宿愉快。
We hope to see you again soon. 希望不久能再次见到您。
Thank you for staying with us. 谢谢光临。
8.当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon? 对不起?
Pardon me? 对不起?
I beg your pardon? 对不起请再说一遍好吗?
Could you repeat that, please? 请您重复一遍好吗?
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key?不好意思，先生，您是说您丢了房间的钥匙?
扩展：收讫用语
收讫
您昨日来信已收悉, 谨于此按您所约定的条件。接受此项任务。
I acknowledge receipt of your letter of yesterday, and gratefully accept the appointment on the terms you mention.
6月1日贵函敬悉。
We are pleased to acknowledge receipt of your favour of the 1st June.
本月5日来函敬悉。
We acknowledge receipt of your letter of the 5th inst.
本商品将于12月最后一班轮船付运, 货到时请惠于告知。
Kindly1 acknowledge receipt, and have the goods sent by the last steamer in December.
我们如期收到您5月15日的信, 信中所谈事宜尽悉。谢谢。
We duly received your favour of the 15th May, contents of which we note with thanks.
6月6日来函收悉, 我们无法交运该货, 甚感遗撼。
We are in possession o fyour favour of the 6th June, and regret having to inform you that it is impossible for us to deliver the goods.
7月15日寄来的货物发票收悉。
We are in possession of your invoice2 of the 15th July.
7月7日的贵函收悉, 感谢您订购下列货物: ...
Your favour of the 7th July is at hand, and thank you for your order for: ...
7月10日来函敬悉。
Your favour of the 10th July came duly to hand.
您昨天的信和所附来的100美元的支票均已收悉。
Your favour of yesterday covering a chequie of $100 is duly to hand.
昨天贵函已收悉。
Your favour of yesterday is duly received.
我们已收到您昨日写的信。
We have received your letter of yesterday.
我们如期收到您昨日发来的信。
We duly received your letter of yesterday.
我们于5月1日收到您4月3日的信。
We received on the 1st May your valued favour dated 3th April.
我们如期收到您5月27日函和附来的150美元的汇票。
We duly received your favour of the 27th May, with a draft for $150.
2月6日来函收悉。
We have received your letter dated 6th February.
您6月5日的来函收悉, 多谢。
We have to own with thanks the receipt of your favour of 6th June.
篇5：如何回答才最得体
如何回答才最得体
有些问题在各家公司 面试 时都会遇到，你知道如何应对才最得体吗？
◆你为何想进这家公司？
错：公司的 培训 机会很多，我想来好好学习，
分析：你是来学习的？那我干嘛花钱雇你？正确的回答是，不要只谈希望公司给你提供多少福利、培训 ，而应让对方觉得你能为公司创造价值。
◆你认为你适合干什么？
错：只要公司需要，我什么都能干。
分析：你什么都能干？那要我干什么？你必须让人觉得你有抱负，但也脚踏实地。你觉得自己最适合干什么，就老实告诉人家，“服从需要”之类的空话，效果适得其反。
◆你对薪水的期望值如何？
错：贸然回答。
分析：应届大学生在 面试 中谈薪酬是个大忌，
在一般大公司看来，没有经验的大学生没有资格谈薪水。况且新人的起薪都一样，你谈了，人家也不会给你加薪，反而会招致反感。即使对方问你对薪水的期望，你也应谨慎应对，或者干脆用“我相信公司会承认我的工作价值”之类的话搪塞过去。
◆现在你可以向我提关于公司的'任何问题。
错：我能拿到多少钱？某家公司是不是你们的分支机构？
分析：薪水问题前面已讲过。问“某家公司和你们搭不搭界”更是低级，这些基本情况理应事先了解清楚。你一问出口， 面试 官基本也就断定他以后不会再和你搭界了。好的问题是：以你的个人经验，你认为新员工要学些什么，会遇到哪些困难？在公司里，我的发展机会如何？公司与某公司(竞争对手)相比，有哪些长处和短处？能否简单介绍一下公司文化？
★回答
★面试回答
文档为doc格式
